Below are some frequently asked general questions and answers. If you have questions about membership, please check out our "Membership" section, which contains detailed information specific to that topic.

Are all Treatments at Massage Now given by an RMT?


All the therapists at Massage Now are Registered Massage Therapists in good standing with the College of Massage Therapists of Ontario. They have each undergone a minimum of 2200 hours of training and passed both written and practical provincial board exams.


What do I wear for treatment? Do I have to be completely undressed?


It all depends on your personal comfort level. Your Massage Therapist can provide a treatment whether you choose to remove any, some or all of your clothing. Fabric does limit the types of techniques your therapist can use, as it restricts or prohibits glide. However, your comfort and ability to relax is of the utmost importance.
Remember that Registered Massage Therapists are regulated health professionals, trained in the proper use of draping. Regardless of whether you remain clothed or not, you will be completely covered with a sheet and blanket, and your therapist will protect and respect your personal boundaries and privacy by only uncovering those areas currently being worked on.


Do I have to be covered by the sheets and blanket?


Yes. Regulations state that the client must remain covered during a treatment and only those areas being worked on are to be uncovered at any given time. If you are overheated and find the blanket to be too much, you may ask your therapist to move the blanket and sheet accordingly; but the sheet layer will remain covering your sensitive areas (Gluteals, Breast/Chest, Inner thighs) at all times to protect your modesty.


Why do I have to give my health information?

Massage Therapy is a regulated health profession which means we must follow the mandates of the Regulate Health Professions Act (RHPA), Personal Health Information Protection Act (PHIPA) and the Massage Therapy Act. These acts require us by law, to collect detailed and up to date information on the health status of each client in order to provide you with a safe, effective and beneficial treatment. There are a few common health conditions (high/low blood pressure, MS, Bronchitis, Pregnancy, etc) that require an RMT to change the way they perform the treatment by altering duration, pressure and positioning. Your health information helps your Massage Therapist make informed recommendations for your safe treatment.


Are my Health Information and personal details kept private and safe?


As regulated health professionals, Massage Therapists are required as a part of the standards set by the College of Massage Therapists of Ontario to maintain the information you provide, both verbally and in written form, in the strictest of confidence.

In addition, Registered Massage Therapists are covered by Ontario's Personal Health Information Protection Act, 2004.  As a result, information that is collected about clients may be collected only with consent, may only be disclosed with consent or to your immediate health providers (circle of care), and must be secured and maintained. Any concerns about the requirements of this legislation or about whether a Registered Massage Therapist breached the requirements of the Act may be addressed to the Information and Privacy Commissioner of Ontario
- Answer from the Registered Massage Therapist Association of Ontario (RMTAO)


What’s the difference between a relaxation massage and a therapeutic massage?


A relaxation massage can be therapeutic - helping to reduce muscle tension, lower blood pressure and reduce cortisol levels; but a therapeutic massage is not always relaxing. When you request a relaxation massage, it generally tells your massage therapist that you're looking for long, steady glide techniques that calm the nervous system and relax the muscles. The treatment can be much like those received at a spa, and often clients will fall asleep.

A therapeutic massage generally indicates a specific issue you would like 'worked out'. Something like a sore shoulder or a clicking knee or injury. These treatments tend to use more 'deep' techniques to really work in to the tissues. It can often be slightly uncomfortable when having these areas worked on, and that is what differentiates between relaxation and therapeutic for many people.

Keep in mind that everyone has a different idea  of what makes a massage 'just' relaxation, or fully therapeutic. All treatments are therapeutic in nature however, as they all provide excellent health benefits.


Can you do Direct Billing to my insurance company?


We direct bill to most major insurance companies. Prior to booking, you should check with your insurance provider about whether or not Massage Therapy is covered under your plan and for how much. We currently offer direct billing through the following insurance groups:


  • Great West Life
  • Industrial Alliance
  • Cowan
  • Desjardins
  • Industrial Alliance
  • Greenshield / SSQ
  • BlueCross / Veterans Affairs Canada
  • Sunlife Financial
  • Manulife
  • Standard Life
  • Chamber of Commerce Group
  • Johnson Inc.
  • Johnston Group

If your insurance is one that we don't direct bill to, you can still submit your receipt manually for reimbursement. You will be provided with a receipt after each treatment. Please note: We do not currently offer direct billing to RWAM or Equitable Life unless your coverage is set up to bill through Telus E-claims or Greenshield portals. 


Is Massage Therapy covered by OHIP?


No. Massage Therapy services are not covered by OHIP regardless of whether the treatments are provided by a Registered Massage Therapist, an alternate health care professional or prescribed by a Physician. That being said, most extended health care plans do include coverage of Massage treatments in full or in part, when administered by a Registered Massage Therapist. Most coverage plans do not require a prescription.


Am I supposed to talk during a treatment; or stay silent?


The choice is entirely yours. Your Massage Therapist will happily engage in conversation with you and listen if you feel like chatting. Please be aware that an RMT will not actively discuss topics of political, religious or sexual nature; if you choose to talk about those things, they will listen politely but not offer advice and may change the subject depending on the comfort of the therapist.

If you wish to have a quiet treatment, be sure to tell your Massage Therapist before hand and they will happily provide that atmosphere for you.


Does a therapeutic massage treatment hurt?


The saying "No Pain, No Gain" is one often heard by sports enthusiasts and many massage clients; but it's not really true. You should not leave a treatment hurt or injured. Your Massage Therapist will always ask you how the pressure is, and we encourage you to be honest and up front with your reply. If it's too deep or too light, tell them - we promise the Massage Therapist will not be offended.


It is common to feel some soreness or discomfort during or after a deep massage; most notably when your RMT has been working on Trigger Points ('knots') or performing frictions or myofascial work. This soreness should never be to the level of actual pain however, and if it does get that far immediately inform the RMT and they will adjust their level of pressure.


Another thing to be aware of is Delayed Onset Muscle Soreness (DOMS). Often with any type of treatment, your body will feel sore or slightly achy afterward, and could not start feeling that way up to a few hours after you get off the table. This DOMS is normal and should only last 24-48 hours. Drinking lots of water to hydrate the tissue and performing light stretches with warmed up muscles will help this subside more quickly. Your Massage Therapist will explain all this to you before treatment.


Should I see the same therapists every time?


This is a matter of preference. It's important to find an RMT whose style and personality works for you. Don't ever feel the need to settle if you're not entirely comfortable with the Massage Therapist you are seeing. The benefit of a clinic like Massage Now, is that we have many RMTs working with us, all of whom you are welcome to book appointments with until you find one that fits. We don't take offense when a client switches to another Massage Therapist because we are health care professionals and recognize that every body is different and each person enjoys different styles of treatment.


Should I still come if I feel sick or have a cold / flu?


If you are feeling sick before your appointment, or have been struggling with a cold or flu; we ask that you call in and cancel / postpone your appointment until you feel better or get the 'all clear' from your physician. Because we see a diverse group of clients young and old, some may have a weakened immune system or predisposition to communicable illnesses. It is also important that the Massage Therapists stay healthy, as they are working very closely and physically with each client.


If you do feel sick, please try to cancel your appointment with 24 hours notice to avoid possible late-cancellation fees. If the illness comes on suddenly and you cannot give notice, please contact our office immediately and let us know. Life happens, and we would gladly reschedule your appointment without cancellation fees.


What is your Appointment Cancellation Policy?


When you book an appointment with us, that time is reserved specifically for you. We never double book and we aim to always be ready and on time for you when you arrive. In the event that you are unable to keep your scheduled appointment with us, we require at least 24 hours notice of cancellation. If less than 24 hours notice is given, you will be charged a cancellation fee of $40.00. This fee applies to both members and non members.


This policy applies to ALL appointments. Without this required notice, you will receive an invoice for $40.00.


*We realize that events out of your control do happen. In the case of emergencies (sudden illness, accident, child emergency etc) please notify your RMT and we will discuss what can be done.


What happens if I show up late for my appointment? Do I still get a full hour?


If you arrive late, you will receive the remaining time allocated to your scheduled appointment, however you will be billed the full amount of the appointment duration you had reserved. We cannot carry over your time as there are other clients waiting to be treated after you. Only by keeping to our scheduled appointments can we make sure everyone gets the treatment they booked for.


Is it better for me to see a Male RMT or a Female RMT?


This is a common question as many people are under the assumption that Male RMTs are rougher and stronger than Female RMTs. That assumption however, is entirely incorrect. Whether male or female, all the RMTs at Massage Now have had the same 2200 hours of training and are held to the same levels of professionalism and excellence. Physical size does not always equate to massage strength, and we have seen many smaller women who give much deeper  treatments than large men of equal experience. It all comes down to your own personal preference and who you are most comfortable with.